I did not get the email

The honest answer first

Email sending is not connected. Until a mail provider is configured, the platform builds its messages and records them without delivering anything. Verification emails, magic-link sign-ins, password resets and newsletter confirmations are all affected.

So if you are waiting for an email from us, it may never arrive, and nothing you do to your inbox will change that. The fault is on our side.

What to do meanwhile

Write to [email protected] from the address on the account, or use the contact form — that route does not depend on the mail that is not going out, and replies usually arrive within two working days.

If you cannot sign in at all, I cannot sign in lists the paths that do not need an email.

What happens to an unverified account

An account whose address was never confirmed is deleted seven days after it was created. That rule exists because an unconfirmed address is usually a typo, and keeping it forever means eventually mailing a stranger. With delivery switched off you may not be able to confirm in time, so tell us before the week is up and we will sort it out rather than let the sweep take it.

The ordinary reasons, for when delivery is live

Worth knowing, because they will be the real answers soon enough:

Cause	What it looks like
Spam or promotions folder	Nothing in the inbox, message filed elsewhere
A typo in the address	Nothing ever arrives, and no error either
Asking too often	The third request in fifteen minutes is refused for that address
An expired link	The magic link and the reset link are valid for ten minutes
A bounced address	Earlier mail to it failed, so it is suppressed

You can ask for another verification email from the sign-in screen, up to three times in fifteen minutes. Asking more often does not make one arrive sooner.

Newsletter confirmations

The newsletter uses double opt-in: you are not subscribed until you click the link in the confirmation email. With delivery off, that click cannot happen, so a subscription started now stays pending. The subscribe form answers the same way whatever the state of your address, because a form that says “you are already subscribed” tells anyone who asks whether you are.

If something else is broken, Something is broken — how to report it explains where the report goes.